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1. Are my details safe if I buy online?

2. How do I buy on-line?

3. Can I pay by cheque?

4. How can I exchange my gift or get a refund?

5. How do I cancel an order?


6. Any other questions?
 

1. Are my details safe if I buy on-line?

All transactions are guaranteed 100% secure.

The security of personal and credit card information is our highest priority. We use all the latest available technology to ensure we have one of the safest sites on the net. All payments made through our website are processed by PROTX. This means that your credit card details are only seen by the bank and are not stored in any form.

The technology Treat Her uses is the web industry-leading safeguard that has made shopping on the Internet statistically safer than using your credit card in a store or giving your number over the telephone, facsimile or email. When you shop on this web site you will join millions of shoppers that have used the convenience of shopping on the Internet without the worry of credit card fraud.

All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

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2. How do I buy on-line?

Once you have had a good look through this web site and selected your gift, simply complete the following steps:

1. When you've found what you're looking for click on the 'order now' button. This will bring up your shopping cart which will now contain your selected item.

2. You now have the option to choose gift-wrapping - you can do this by ticking the little check-box next to each item.

3. Review the quantity of each product selected. If you want to change the quantity, just type the new quantity in to the quantity box. You can also remove an item from the cart by checking the delete check-box. Then click on the update cart link.

4. Choose your delivery option - depending on the weight of your parcel and the destination you will be presented with a number of delivery options in the drop-down menu in the delivery options section.

5. Click on Checkout

6. Enter shipping and billing address details and a personal message if you want

7. You also have the option of selecting a preferred delivery date.

8. Continue to our 100% secure payment area by clicking on the Proceed to Secure Checkout button.

9. Enter your card details as prompted. You may be asked by your bank for verification - if so you will be prompted to enter your pin. If you do not yet have a pin, you will be invited by your card provider to create one for future internet shopping.

10. All done! Once the payment is authorised, take note of your order number (this will also be emailed to you). Then sit back, put your feet up and wait for your parcel to be delivered!



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3. Can I pay by cheque?

Yes, to pay by cheque select the product you wish to purchase and post us the following details required to process your order:

The full product name (and location if appropriate), recipients details, personal message (including who your gift is to and from), delivery information and a cheque for the full amount made payable to our parent company Opazlight International Limited.

Please write a contact phone number on the back of the cheque (this ensures we process your order promptly when your cheque arrives).
Please allow 7 days for your cheque to clear.

Send your order details and cheque to:
Opazlight International
Limited
Fulton House
Fulton Road,
Wembley Park,
Middlesex,
HA9 0TF

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4. How do I go about getting a refund or a replacement for my gift?

Please send your items by recorded delivery (and keep the tracking number/receipt) to our office at the following address:

TreatHer.com
Opazlight International
Apex House
Fulton Rd
Wembley
HA9 0TF

Please make sure you include a note with your order number, your name and a short explanation as to why you are returning the item. Once the items arrive back at our office we will be able to issue you with a refund for the cost of the gifts.

Once we receive your item/s back at our office we will start the refund process straight away, but it can take between 3-5 working days for it to show up in your bank account.

For Non Faulty Products:

We have a 28 day return policy, during which time you can request either a refund or a replacement product. We regret that we cannot offer returns/refunds on the following products:

-Personalised gifts
-Perishable items
-Earrings

For Faulty Products:

If any products (including the gifts in the above list) arrive and are faulty or damaged, please email us with pictures of the damage and a customer service advisor will contact you within 24 hours.

For full details of our refund policy please look under our terms and conditions.


5. How do I cancel an order?

Orders can only be cancelled if the items have not yet been dispatched. Please contact us as soon as possible if you have decided to cancel your order and we will be able to check your order and see if this is possible. Please note that personalised items cannot be cancelled if they are 'under production' as by this point they are already being created for you and the process cannot be stopped at this stage.

 

6. Still Not Sure?

We are always happy to discuss any questions you may have with any aspect of our service. Please email us with your query at info@treather.com or call us on 0845 617 0891.

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